You have 7 days from the date of delivery to request a return for eligible items.
Return Process
1
Contact Us
Reach out via WhatsApp or email with your order number.
2
Ship Item Back
Pack the item securely and send it back to our warehouse.
3
Inspection
We will inspect the item to ensure it meets our conditions.
4
Refund Issued
Once approved, your refund will be processed promptly.
Eligibility Criteria
Eligible for Return
- Unused and in original condition
- Original packaging intact
- All accessories and tags included
- Proof of purchase / receipt
Non-Eligible Items
- Items damaged by the customer
- Opened consumable products
- Personalized or custom-made items
- Clearance or final sale items
Refund Methods
Store Credit
Instant
Credited to your TapShop account immediately after approval.
Original Payment Method
3-5 Business Days
Refunded back to the credit/debit card used for purchase.
Bank Transfer
5-7 Business Days
For cash on delivery orders, we will transfer to your bank account.